We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you play our game, Ludo ("the Game"). By using the Game, you agree to the terms of this policy.
To ensure clarity and understanding, we have provided definitions for some key terms used in this Privacy Policy:

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person such as name, email address, and phone number.
• Processing: Any operation or set of operations performed on personal data, whether by automated means or not, including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction.
• User Information:Data related to user accounts, including social media profiles, user tokens, and usernames. related to user accounts, including email addresses, social media profiles, user tokens, and usernames.
• Gameplay Data:Information related to gameplay, including but not limited to scores, XP earned, levels, win/loss records, daily and weekly tasks, inventory items, in-app purchases, gems, coins, stake points, player game status, transaction history, achievements, and gameplay statistics.
• Device Information:Data related to the devices used to access the Game, including device type, operating system (OS), and IP address.

1. Information Collection

We collect several types of data to enhance your gaming experience. This includes Personal Data, User Information, Gameplay Data, and Device Information.

1.1 Personal Data

• Name
• Email address
• Phone number

1.2 User Information

• Email address
• Social media profiles
• User token
• Username

1.3 Gameplay Data

• Scores
• XP earned
• Levels
• Win/loss records
• Daily and weekly tasks
• Inventory items
• Gems, coins, stake points
• Player game status
• Transaction history
• Achievements
• Gameplay statistics

Device Information

• Device type
• Operating system (OS)
• IP address

2. Methods of Collection

We obtain data through direct interactions, indirect data collection, and third-party services. Here is a breakdown of these methods:

2.1 Direct Data Collection

• User registration using social media logins (Facebook, Google, Game Center)
• Gameplay data (actions, statistics, in-app purchases)

2.2 Indirect Data Collection

• Device Information (device type, OS version, device ID, IP address)
• Usage data (app crashes, feature usage, performance metrics)

2.3 Third-party Services

• Social media logins for basic information
• Google AdMob for ad delivery
• Payment processing via Google Pay and Apple Pay SDKs

3. Purpose of Data Collection

The data we collect serves various purposes to enhance and manage your gaming experience. These purposes include:
3.1 Account Creation and Management
3.2 Gameplay and Matchmaking
3.3 Displaying Leaderboards and Achievements
3.4 Processing In-app Purchases
3.5 Providing Customer Support
3.6 Improving Our Game Through Analytics
3.7 Marketing and Advertising

4. Legal Basis for Processing

We process your data based on the following legal grounds:
4.1 Consent: When you provide consent for specific processing activities. 4.2 Contractual Necessity: To fulfill our contractual obligations to you (e.g., providing access to the Game).
4.3 Legitimate Interests: For purposes such as improving the Game and ensuring their security
4.4 Legal Obligations: To comply with legal requirements.

5. Automated Decision-Making and Profiling

For a fair and enjoyable gaming experience, we use detailed Gameplay Data for automated matchmaking to pair players with similar skills. Additionally, Google AdMob may use location data derived from your Device Information to serve relevant ads within the app.

6. Data Sharing

We do not share your Personal Data with third parties except for the purposes outlined in this policy. Should there be a need to share your data for any other purposes, we will seek your explicit consent prior to doing so. The data shared includes:
6.1 Google AdMob: Anonymized data for ad delivery.
6.2 Social Media Platforms: Basic information and unique identifiers for authentication.
6.3 Nakama: User identifiers, Gameplay Data, Device Information, and social interaction data.
6.4 Payment Processing: Data necessary for processing in-app purchases through Google Pay and Apple Pay.
We do not sell Personal Data to third parties.

7. Data Security

Protecting your data is our priority. We employ robust authentication and authorization practices, role-based access controls, and secure storage on servers with firewalls and intrusion detection systems. Regular security audits are conducted to address vulnerabilities. We minimize data collection and retain only essential information, following clear data retention policies. Third-party service providers are required to have adequate data protection measures in place. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

8. Cookies and Tracking Technologies

Although the Game operate within a mobile environment and do not use cookies in the same way traditional websites do, we may use similar tracking technologies to enhance your experience. These include:
8.1 Mobile Analytics: To understand how users interact with the Game, we use mobile analytics software to gather information such as frequency of app usage, events within the app, aggregated usage, performance data, and where the application was downloaded from.
8.2 Advertising Identifiers: To serve personalized advertisements, we use mobile advertising identifiers provided by your device’s operating system.
8.3 Local Storage: To save user preferences and settings, local storage may be used within the mobile app.

9. User Rights and Control

You have the following rights regarding your Personal Data. You can manage these rights through the following procedures:
9.1 Right to Access: You can request a copy of your Personal Data that we hold.
9.2 Right to Rectification: You can request the correction of any inaccurate or incomplete data.
9.3 Right to Erasure: You can request the deletion of your Personal Data, subject to certain conditions.
9.4 Right to Restrict Processing: You can request that we limit the Processing of your Personal Data under certain circumstances.
9.5 Right to Data Portability: You can request to receive your data in a structured, commonly used format and have it transferred to another data controller.
9.6 Right to Object: You can object to the Processing of your Personal Data for specific purposes, such as direct marketing.

Procedure to Exercise Your Rights

To exercise any of these rights, please contact our support team at [Your Contact Information]. We will respond to your request within 30 days. Verification of your identity will be required to ensure that your Personal Data is not disclosed to unauthorized individuals.

10. Data Breach Notification

In the event of a data breach that affects your Personal Data, we will notify you and the relevant data protection authorities within 72 hours of becoming aware of the breach, where feasible. The notification will include details about the nature of the breach, the affected data, potential consequences, and the measures we have taken to address the breach.

11. Data Retention

We retain your Personal Data for as long as your account is active or as needed to provide you with the Game. We will retain and use your Personal Data to comply with our legal obligations, resolve disputes, and enforce our agreements. When your Personal Data is no longer necessary for these purposes, we will delete or anonymize it.

12. Opt-Out Mechanism

You can opt out of data collection and Processing for specific services. For instance:
12.1 Personalized Advertising: You can adjust your device settings to limit ad tracking or reset your advertising identifier.
12.2 Email Communications: You can unsubscribe from marketing emails by following the instructions provided in those emails.

13. Children's Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your own, where data protection laws may be different. We ensure that appropriate safeguards are in place to protect your Personal Data when it is transferred internationally.

15. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes. You are advised to review this Privacy Policy regularly for any updates.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data collection practices, please contact us at [email protected]
By using our Game, you consent to the terms of this Privacy Policy.